Shahul Hameed
United Arab Emirates
Email: shahulofficial16@gmail.com
Phone: +971 58 9922 059
LinkedIn: https://linkedin.com/in/shahul16
GitHub: https://github.com/Shahul16

PROFESSIONAL SUMMARY
Technology Business Analyst with an IT infrastructure and systems operations background.
Experienced in ERP/WMS operations, Microsoft 365 and Active Directory administration,
reporting automation, and cross-functional process improvement.
Focused on digital transformation, service reliability, and operational efficiency.

TARGET ROLES
- Technology Analyst
- Business Analyst
- Digital Transformation Analyst

CORE SKILLS
- Business analysis and requirement translation
- IT systems support and infrastructure coordination
- ERP/WMS process operations
- Data analytics and KPI reporting
- Process mapping and workflow optimization
- Python automation for recurring operational tasks

TECHNICAL STACK
- Systems: Windows, Linux, Active Directory, Microsoft 365
- Data: Excel, SQL, Power BI
- Automation: Python
- Platforms: ERP/WMS workflows, SAP process exposure
- Cloud: AWS and Google Cloud fundamentals

PROFESSIONAL EXPERIENCE
SMART INFINITECH SOLUTIONS (UAE)
IT Infrastructure & Systems Engineer | 2025 - Present
- Managed cross-functional support across infrastructure and business operations.
- Improved service stability and supported ERP/CRM usage.
- Introduced report automation to reduce repetitive manual tasks.
- Collaborated with operations teams to standardize recurring issue handling.

GMG (Trilogi Logistics), Dubai
Warehouse Tech & Operations Team Lead | 2025
- Led warehouse technology support and device workflow operations.
- Improved asset visibility and reduced recurring downtime incidents.
- Supported frontline productivity through stronger onboarding and support processes.

Shell
Intern, AI & Green Technology | Dec 2024 - Jan 2025
- Supported data preparation, model exploration, and project documentation.

Vodafone Idea Foundation
Data Analytics Intern | Oct 2024 - Nov 2024
- Supported reporting improvements, data cleanup, and insight summaries.

SELECTED PROJECTS
- AI Helpdesk Assistant (prototype): ticket triage and first-response support flow.
- Python Automation Toolkit: scripts for reporting, health checks, and log processing.
- ERP Analytics Dashboard: KPI visibility framework from ERP transaction data.
- Cloud Monitoring Dashboard: infrastructure visibility and alerting concept.
- IT Knowledge Base: searchable troubleshooting and resolution templates.

EDUCATION
MBA, Systems & Operations Management
Sathyabama Institute of Science & Technology | 2023 - 2025

BSc, Computer Science
RDB College of Arts & Science (Bharathidasan University) | 2020 - 2023